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great customer service from the parts counter
I just picked up a pair of Triumph Sympatex Speedking gloves. Well, picked up isn't really the word for it. I called every Triumph shop in the Bay Area to no avail, and then wound up finding them online at PJ's Triumph in Albuquerque, NM, and then called to ask Steve, the incredibly friendly and helpful parts guy, about fit. We tried ladies small (did I mention these gloves come in women's sizes?), and for the first time in my life, I had to send a glove back because it was too small! They exchanged them out for ladies medium, no further shipping charges or return authorization nonsense, and I am one happy camper.... and an update - turns out the gloves sucked. 2 pairs in a row blew the exact same seam. PJ's refunded my money, no questions asked.
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Ann
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posted 07/06/05
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